HOW DO I MAKE AN APPOINTMENT?

• Patients should have discussed their condition with their health practitioner, who can then provide a referral to be seen at Nephrology West
   

• Appointments can be made directly by the referring doctor. Alternatively,  you can email the referral (info@nephrologywest.com.au)
   

• We can provide a consultation without a doctor's referral. However, Medicare does not provide a rebate without a valid referral - in which case you would need to bear the full cost of the consultation

• You will usually be seen within 15 minutes of your appointment time. Occasionally, there may be unforeseen delays. Appointments will generally be between 15 to 40 minutes long.
   

• Your referrals, prior results and diagnoses will be noted, then a discussion of specific history and relevant examination will be undertaken.  Any specific questions/issues you may have can be discussed. Further tests may be requested before your next follow-up appointment.
   

• You are encouraged to bring a family member or friend that you are comfortable sharing medical information with.

• On the day of your appointment please bring the following 

  • Current referral letter; and other relevant documentation of past medical conditions, illnesses and operations

  • Copies of any relevant blood tests, x-rays or scan reports

  • A list or a photograph of your medications

  • A list of questions / issues you wish to discuss during the consultation

  • Medicare card & Private Health Fund Card

• Nephrology West is a private specialist clinic and there is a gap fee payable  - please contact reception prior to your appointment to know the approximate cost of your consult

• Please note that most private health funds/insurers do not cover outpatient private specialist consultations

• Eligible Medicare rebates are usually refunded to your bank account within 1 working day

• Payments can be made through PayID (info@nephrologywest.com.au) or through the Patient Portal

• To cover our costs, additional fees will be charged for out-of-appointment medication scripts and official letters

• If you cannot attend an appointment, please notify us via phone at least 24 hours before the scheduled time, this will allow us to streamline care for other patients

• If there is a cancellation within 24 hours or a no-show, a cancellation fee will be charged

• An on-call service (24/7) is not provided. After hours care for urgent concerns or unexpected illness is provided by your local hospital via the Emergency Department. For non-urgent medical issues or concerns, please see your GP.​